62%
faster first response
40%
fewer tickets escalated
3 wks
from kickoff to production
- RAG
- Claude + open-source fallback
- On-prem deployment
- Eval pipeline
The challenge
A fast-growing lender was drowning in repetitive support tickets. Agents spent hours digging through policy docs to answer the same questions, and response times kept slipping as volume grew.
What we built
We built a RAG assistant grounded in their internal policies and product docs, wired directly into their support tooling. It drafts accurate, cited answers for agents to review, with monitoring and evals so quality stays high as content changes.